Shipping policy

NOBLE TAIL CO.

Last updated: 18 June 2026

SHIPPING POLICY

1. About This Policy

This Shipping Policy explains how orders placed through Noble Tail Co. are processed, fulfilled and delivered.

Noble Tail Co. is a trading name of:

NOBLE TAIL CO.
Registered office: No Address
Customer support: support@nobletailco.com

1. Free Worldwide Shipping

We offer free standard shipping to every supported destination available at checkout.

“Worldwide shipping” refers to the countries and regions currently enabled within our checkout. Certain destinations, remote territories, restricted regions or postal areas may not be available.

We reserve the right to suspend delivery to a destination where:

• a carrier cannot provide a reliable service;
• legal, customs or sanctions restrictions apply;
• the product cannot lawfully be imported;
• the supplier does not support the destination; or
• delivery presents an unreasonable risk of loss or delay.

If we cannot fulfil your order, we will contact you and provide an appropriate refund.

1. Fulfilment Locations

Noble Tail Co. works with third-party suppliers, warehouses and fulfilment partners in different countries.

Products may be dispatched directly from a supplier or fulfilment warehouse rather than from Noble Tail Co.’s registered office.

The dispatch location may differ depending on:

• the product ordered;
• available stock;
• the customer’s destination;
• the selected variant; and
• the fulfilment partner used.

Our registered office is not a shop, warehouse or customer returns location.

1. Order Processing

Orders are normally submitted for processing after payment and fraud screening have been completed.

Processing times vary by product and fulfilment location. The estimated dispatch or delivery information displayed on the product page, checkout or order confirmation should be reviewed before placing an order.

Orders placed during weekends, public holidays or periods of unusually high demand may begin processing on the next available business day.

Processing time is separate from carrier transit time.

1. Estimated Delivery

Delivery times vary according to:

• the destination country;
• the supplier or warehouse location;
• customs processing;
• local postal services;
• product availability; and
• seasonal demand.

Any delivery date or timeframe provided is an estimate unless we expressly confirm that it is guaranteed.

Where no different delivery period has been clearly stated and agreed, we will comply with any mandatory delivery period required by applicable consumer law.

Please contact us promptly if an order has not arrived within the estimated delivery period.

1. Split Shipments

Orders containing more than one product may be fulfilled by different warehouses.

This means:

• products may arrive in separate parcels;
• parcels may arrive on different dates; and
• separate tracking numbers may be issued.

You will not be charged additional standard shipping fees where an order is divided into multiple shipments.

1. Tracking

Tracking information will be provided where available from the supplier or carrier.

Tracking may take several business days to activate after dispatch. Some postal services do not scan parcels at every stage of transit.

Where end-to-end tracking is not available for a particular destination or service, the absence of a tracking update does not necessarily mean that the parcel has stopped moving.

1. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please check:

• the recipient’s full name;
• house or building number;
• street name;
• town or city;
• state, province or county where applicable;
• postal or ZIP code;
• country; and
• contact telephone number where requested.

Contact us immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed once fulfilment has started. Additional costs caused by an incorrect, incomplete or undeliverable address may be deducted from a refund where permitted by law.

1. Customs Duties, Import Taxes and Handling Charges

Free shipping covers the standard delivery charge.

It does not automatically mean that customs duties, import taxes, brokerage charges or local handling fees are included.

Depending on the destination:

• applicable taxes may be collected at checkout; or
• the customer may be required to pay charges imposed by local customs or the carrier.

Where charges are not collected by Noble Tail Co. at checkout, they remain the customer’s responsibility unless applicable law requires otherwise.

We do not control charges imposed by foreign customs authorities.

Customers should check their country’s import rules before ordering.

1. Customs Delays

International orders may be inspected or delayed by customs authorities.

Customers may be asked to provide identification, tax information, payment evidence or other documentation required by local authorities.

Noble Tail Co. is not responsible for delays caused solely by customs procedures outside our reasonable control, but we will provide reasonable assistance where possible.

1. Failed Delivery and Unclaimed Parcels

If delivery is attempted but unsuccessful, the carrier may:

• attempt delivery again;
• leave the parcel at a collection point;
• ask the recipient to rearrange delivery; or
• return the parcel to the sender.

Customers are responsible for following carrier instructions and collecting parcels within the stated period.

Where an order is returned because it was refused, unclaimed or addressed incorrectly, any refund may be reduced by reasonable non-recoverable costs where permitted by law.

1. Lost Orders

Contact us if tracking shows no meaningful movement for an extended period or if a parcel appears lost.

We may need to complete a carrier or supplier investigation before issuing a replacement or refund.

If the investigation confirms that the order was lost before delivery, we will offer an appropriate remedy, which may include:

• a replacement;
• a reshipment; or
• a refund.

1. Marked as Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it:

1. Check around the delivery location.

2. Ask other household members.

3. Check with neighbours or building reception.

4. Review any carrier delivery photograph or notice.

5. Contact the carrier where appropriate.

6. Contact Noble Tail Co. promptly.

We may ask the carrier to investigate and may request reasonable supporting information.

1. Damaged Parcels

Please photograph visible packaging damage before opening the parcel where possible.

Contact us promptly with:

• your order number;
• photographs of the packaging;
• photographs or video of the damaged product; and
• a description of the problem.

A request to report damage promptly does not remove any statutory rights you may have.

1. Delivery Restrictions

We do not deliver to destinations that are not available at checkout.

Certain products, including battery-powered or electronic products, may have additional carrier or customs restrictions.

We may cancel and refund an affected product where it cannot be legally or safely transported to the selected destination.

1. Contact

Shipping questions should be sent to:

support@nobletailco.com

RETURNS AND REFUNDS POLICY

1. Our Returns Period

Noble Tail Co. offers a 30-day return request period.

You must contact us within 30 days after receiving the product if you wish to request a return.

This voluntary policy does not reduce any mandatory cancellation, refund, repair, replacement or rejection rights available under applicable consumer law.

1. How to Request a Return

Before sending anything back, contact:

support@nobletailco.com

Include:

• your full name;
• order number;
• product being returned;
• reason for the return; and
• photographs where the product is damaged, incorrect or defective.

Do not return products without authorisation.

The address shown on the original parcel may belong to a supplier, carrier or fulfilment warehouse and may not be an authorised returns location.

Unauthorised returns may be refused, lost or delayed.

1. Return Eligibility

For a voluntary change-of-mind return, the product should normally be:

• unused;
• unworn;
• unwashed;
• free from pet hair, stains, odours and damage;
• complete with accessories, instructions and components; and
• returned in its original packaging where reasonably possible.

Customers may inspect a product as they reasonably would in a physical shop.

We may make a reasonable deduction where handling beyond what is necessary to inspect the product has reduced its value, where permitted by law.

1. Return Deadline After Approval

Once a return has been approved, the product must normally be sent within 14 days unless we provide a different deadline.

Keep the postage receipt and tracking information until the return and refund have been completed.

1. Return Shipping Costs

Change-of-mind returns:

The customer is normally responsible for return postage unless applicable law or our written return authorisation states otherwise.

We strongly recommend using a tracked service.

Faulty, damaged or incorrect products:

Where a product is confirmed to be faulty, damaged on arrival, materially misdescribed or incorrectly supplied, Noble Tail Co. will provide an appropriate remedy and cover reasonable return costs where required by law.

Do not purchase an expensive return service without our prior approval.

1. International Returns

International customers must contact us before returning an item.

Depending on the product and location, we may provide:

• a local return address;
• an international return address;
• a refund without return in suitable circumstances;
• a replacement; or
• another legally appropriate solution.

Customers must not declare a returned product as a commercial sale. Where requested, it should be identified accurately as returned merchandise.

We are not responsible for customs charges caused by incorrect return documentation supplied by the customer.

1. Products That May Not Be Returnable

The right to return may not apply to certain products where a legal exception exists, including:

• personalised or custom-made products;
• products that deteriorate rapidly;
• sealed goods not suitable for return for health or hygiene reasons once unsealed;
• gift cards; and
• products that have been irreversibly mixed with other items.

An exception will only be applied where legally permitted.

Faulty or misdescribed products remain subject to applicable consumer rights.

1. Pet Products and Hygiene

Please ensure pet products remain clean and unused if you may wish to return them.

Products covered in pet hair, saliva, waste, food, strong odours or other contamination may not qualify for a voluntary change-of-mind return.

This does not remove rights relating to genuinely faulty goods.

1. Damaged, Defective or Incorrect Products

Inspect your order after delivery and contact us promptly if the product is:

• damaged;
• defective;
• incorrect;
• incomplete; or
• materially different from its description.

Provide clear photographs or video where reasonably requested.

Depending on the circumstances and applicable law, we may offer:

• repair;
• replacement;
• reshipment;
• price reduction; or
• refund.

1. UK Faulty-Goods Rights

UK customers may have statutory rights where goods are not:

• of satisfactory quality;
• fit for their intended purpose; or
• as described.

These rights can include a short-term right to reject qualifying faulty goods and, in other circumstances, repair, replacement, price reduction or final rejection.

Nothing in this policy limits those rights.

1. European Consumer Rights

Customers in the European Economic Area may have a statutory right to withdraw from many online purchases within 14 days after delivery without giving a reason.

Legal exceptions may apply.

Where mandatory local consumer protections provide stronger rights than this policy, those protections take priority.

1. Refund Approval

We will inspect or assess the return after it is received.

We will notify you whether the refund has been approved and whether any lawful deduction applies.

1. Refund Method

Approved refunds will normally be returned to the original payment method.

We cannot usually refund to a different card, bank account or payment service.

Banks and payment providers may take additional time to display the refund after we have processed it.

1. Refund Timing

Refunds will be processed within the timeframe required by applicable law.

For eligible cancellation returns, we may withhold reimbursement until:

• we receive the returned goods; or
• the customer provides acceptable evidence that the goods have been sent,

whichever occurs first, where legally permitted.

1. Original Delivery Charges

Standard shipping is currently provided free of charge, so there is normally no original standard shipping fee to refund.

Where a customer purchases an optional upgraded delivery method, any refund of that charge will be handled in accordance with applicable law.

1. Exchanges

We do not guarantee direct exchanges.

The most reliable method is normally to:

1. return the original product where eligible; and

2. place a new order for the preferred size, colour or product.

Defective or incorrect products may be replaced directly where appropriate.

1. Order Cancellations

Contact us immediately if you wish to cancel an order.

We cannot guarantee cancellation after the order has entered processing or been submitted to a supplier.

Where cancellation is no longer possible, the customer may need to receive the product and use the applicable returns procedure.

1. Changes to Orders

We cannot guarantee changes to:

• delivery addresses;
• colours;
• sizes;
• quantities; or
• product variants

after fulfilment has started.

Contact us as quickly as possible.

1. Chargebacks and Payment Disputes

Please contact us before submitting a payment dispute so we have an opportunity to investigate and resolve the matter.

This does not prevent a customer from using any lawful rights available through their payment provider.

1. Contact

Return and refund requests should be sent to:

support@nobletailco.com

FAULTY GOODS AND WARRANTY POLICY

1. Statutory Rights

All products remain covered by any mandatory consumer protections that apply in the customer’s country.

A commercial warranty does not replace, limit or remove statutory rights.

1. Manufacturer or Supplier Warranties

Certain products may include a separate manufacturer or supplier warranty.

Where such a warranty exists:

• its length and terms may differ by product;
• proof of purchase may be required;
• exclusions may apply; and
• the warranty provider may make the final decision.

Noble Tail Co. may provide reasonable assistance with warranty information but does not promise that every product includes a separate commercial warranty.

1. Fault Reporting

When reporting a fault, provide:

• your order number;
• a clear description of the issue;
• photographs or video;
• details of when the issue began; and
• confirmation that the product was used as instructed.

1. Exclusions

A fault remedy may not cover damage caused by:

• normal wear and tear;
• chewing, scratching or destructive pet behaviour;
• incorrect sizing;
• misuse or neglect;
• unauthorised modification or repair;
• failure to follow instructions;
• water exposure where a product is not waterproof;
• unsuitable chargers or power supplies; or
• accidental damage after delivery.

These exclusions will only be applied where consistent with applicable law.

1. Product Safety

Stop using a product immediately if it:

• becomes damaged;
• overheats;
• produces an unusual smell;
• exposes wires or batteries;
• develops sharp edges; or
• creates a potential danger to a person or animal.

Contact us at:

support@nobletailco.com

PAYMENT AND PRICING POLICY

1. Prices

Product prices are displayed in the currency selected for the customer’s market.

Prices may differ between countries because of:

• currency conversion;
• taxes;
• duties;
• local operating costs;
• supplier costs; and
• market-specific pricing.

1. Currency Conversion

Where prices are converted into another currency, the displayed amount may be rounded.

The customer’s bank or payment provider may apply its own exchange rate or foreign transaction fee.

Noble Tail Co. does not control fees charged independently by a bank or card provider.

1. Taxes

Applicable taxes may be:

• included in the displayed price;
• calculated at checkout; or
• collected by local authorities after import.

The treatment depends on the customer’s location, applicable law and the checkout configuration.

1. Payment Methods

Available payment methods are displayed at checkout and may differ by country.

Payment must be successfully authorised before an order is accepted for fulfilment.

1. Payment Security

Payments are processed through third-party payment providers.

Noble Tail Co. does not directly store complete payment-card details where those details are handled securely by the payment provider.

1. Fraud Prevention

Orders may be reviewed for fraud, unauthorised payment activity or unusual risk.

We may request reasonable verification or cancel an order where:

• payment cannot be verified;
• fraudulent activity is suspected;
• information is inconsistent; or
• accepting the order would expose us or another party to unreasonable risk.

1. Pricing Errors

We take reasonable care to display accurate prices.

If an obvious pricing or technical error occurs, we may contact the customer before fulfilment and offer the choice of:

• paying the correct price; or
• cancelling the affected product for a full refund.

1. Discount Codes

Discount codes:

• must be entered before checkout is completed;
• may be restricted to certain products or markets;
• may have expiry dates;
• cannot normally be combined unless stated; and
• have no cash value.

1. Contact

Payment questions should be sent to:

support@nobletailco.com