Legal notice
NOBLE TAIL CO.
Last updated: 18 June 2026
LEGAL NOTICE
Website:
nobletailco.com
Trading name:
Noble Tail Co.
Legal owner:
[LEGAL BUSINESS NAME]
Registered jurisdiction:
ENGLAND
Registered office:
No Address
Customer support email:
Noble Tail Co. is an online retailer. The registered office is not necessarily a shop, warehouse, collection point or authorised return address.
Products must not be returned to the registered office unless Noble Tail Co. has expressly provided that address in writing for the specific return.
The content of this website is provided for general information and online retail purposes. Product information does not constitute veterinary or medical advice.
All applicable statutory consumer rights remain unaffected.
CONTACT INFORMATION
Customer support email:
Website:
nobletailco.com
Support hours:
[INSERT SUPPORT HOURS AND TIME ZONE]
Response time:
We aim to acknowledge customer enquiries within two business days. Complex order, carrier, supplier or return investigations may take longer.
When contacting us about an order, please include:
• your order number;
• the name used at checkout;
• the email address used for the order; and
• a clear description of the enquiry.
Returns:
Do not send products to the registered office, parcel origin or supplier address without approval.
An authorised return address and instructions will be provided after a return request has been reviewed.
Business address:
Online only
Please note that this address is not necessarily open to visitors.
PRODUCT SAFETY AND RESPONSIBLE USE POLICY
-
Choosing a Product
Customers should consider:
• the animal’s species;
• size and weight;
• strength;
• age;
• behaviour;
• medical needs; and
• intended use.
A product suitable for one animal may be unsuitable for another.
-
Supervision
Pets should be supervised when using products that contain:
• cords;
• straps;
• clips;
• batteries;
• motors;
• removable components;
• small parts;
• stuffing; or
• chewable materials.
-
Inspection
Inspect products before each use.
Stop using a product if it becomes:
• torn;
• cracked;
• loose;
• frayed;
• sharp;
• unstable;
• overheated; or
• otherwise unsafe.
-
Toys
No pet toy is indestructible.
Choose a suitable size and remove the toy if pieces become loose.
Pet toys are not intended for children unless expressly certified as children’s toys.
-
Beds and Fabric Products
Keep fabric products away from fire and excessive heat.
Inspect regularly for exposed filling, loose threads or damaged fasteners.
-
Leashes, Harnesses and Walking Products
Select products according to the pet’s measurements, weight and strength.
Check clips, stitching, locks and straps before each walk.
Retractable leashes should be kept short near:
• roads;
• crowds;
• other animals;
• cyclists; and
• hazards.
Do not wrap leash tape or cord around people or animals.
-
Grooming Products
Introduce grooming tools gradually.
Do not use grooming products on:
• open wounds;
• irritated skin;
• infected areas; or
• severe mats close to the skin.
Seek professional advice where necessary.
-
Nail Grinders and Clippers
Use nail-care products carefully and in short intervals.
Avoid the nail quick.
Stop immediately if bleeding, distress or overheating occurs.
-
Electrical Products
Use only the recommended charger, cable and voltage.
Keep electrical products dry unless specifically rated for wet use.
Do not leave charging products unattended for extended periods.
Stop using a product if the battery:
• swells;
• leaks;
• becomes excessively hot; or
• produces an unusual smell.
-
Laser and Light Toys
Never direct a laser or bright light into a person’s or animal’s eyes.
Use only under supervision and follow the supplied instructions.
-
Feeding and Drinking Products
Wash food and water products before first use and regularly thereafter.
Replace damaged bowls or containers.
Always provide access to suitable fresh water.
-
Veterinary Advice
Noble Tail Co. does not diagnose or treat animals.
Contact a qualified veterinary professional where a pet has a health condition, allergy, injury or unusual reaction.
COMPLAINTS POLICY
-
Our Commitment
Noble Tail Co. aims to handle complaints fairly, promptly and respectfully.
-
How to Complain
Send the complaint to:
Include:
• your name;
• order number where relevant;
• description of the issue;
• preferred outcome; and
• supporting photographs or documents.
-
Acknowledgement
We aim to acknowledge complaints within two business days.
-
Investigation
We may need to contact:
• the supplier;
• fulfilment warehouse;
• carrier;
• payment provider; or
• another service provider.
We will keep you reasonably informed where an investigation requires additional time.
-
Outcome
We aim to provide a substantive response within 14 days, although complicated international delivery or product investigations may take longer.
Possible outcomes include:
• explanation;
• apology;
• replacement;
• repair;
• refund;
• price reduction; or
• another appropriate remedy.
-
Review
If you disagree with the outcome, reply and explain why you believe the complaint should be reviewed.
Where possible, the complaint will be reconsidered by someone not responsible for the original decision.
-
Statutory Rights
This process does not prevent customers from using legal rights, payment-provider procedures or an appropriate consumer-protection authority.
ACCESSIBILITY STATEMENT
Noble Tail Co. wants its website to be usable by as many people as reasonably possible.
We aim to improve accessibility by:
• using readable text and clear headings;
• providing logical navigation;
• supporting keyboard navigation where possible;
• using alternative text for meaningful images;
• maintaining suitable colour contrast;
• avoiding unnecessary flashing content; and
• using clear form labels and error messages.
We aim to work towards recognised accessibility guidance, including WCAG 2.2 Level AA, where reasonably practicable.
Some third-party Shopify applications, payment tools or embedded services may not be fully controlled by Noble Tail Co.
If you experience an accessibility problem or require information in another reasonable format, contact:
Please include:
• the page or feature affected;
• the device and browser used; and
• the assistance or format required.
MODEL CANCELLATION FORM
Complete and send this form only if you wish to cancel an eligible distance purchase.
To:
Noble Tail Co.
I hereby give notice that I cancel my contract for the sale of the following goods:
Products:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Signature, only where submitted on paper:
Date: